Privacy Policy
1. Introduction
Effective Date: 16 October 2026 Last Updated: 16 October 2026 FastFetch ("we", "us" or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit our website, use our services, place an order or communicate with us. We process personal information in accordance with applicable South African data protection laws, including the Protection of Personal Information Act 4 of 2013 (POPIA), where applicable. By using FastFetch, you acknowledge that your personal information may be processed as described in this policy.
2. Personal Information We Collect
Depending on how you use our services, we may collect the following information: - Personal details: Your name and surname. - Contact information: Your email address and phone number. - Delivery information: Your delivery address and any instructions necessary to complete delivery. - Order information: Products requested, quantities, order numbers, order status, delivery details and transaction references. - Payment information: Payment status, transaction references and other limited information provided by our payment service provider. - Technical information: Information such as your IP address, browser type, device information and website usage data, where collected through our website, server logs or similar technologies. - Communications: Messages, enquiries, complaints and support requests you send to us. We aim to collect only the information reasonably necessary to operate FastFetch and provide our services.
3. How We Collect Your Information
We may collect your personal information when you: - Create an account or complete a form, where these features are available. - Place an order or request a product. - Submit your contact or delivery details. - Contact our customer support team. - Browse or interact with our website, where technical data collection is enabled. - Interact with payment, delivery or other service providers involved in your order. Where we obtain information from another source, we will handle it in accordance with applicable law.
4. How We Use Your Information
We use your personal information for legitimate business purposes, including to: - Process and manage product requests and orders. - Source or purchase products requested by customers. - Arrange delivery and provide order updates. - Process payments and verify transaction status. - Respond to enquiries, complaints and customer support requests. - Investigate suspected fraud, unauthorised transactions or misuse of our services. - Maintain transaction records and comply with applicable legal obligations. - Maintain, secure and improve our website and services. - Communicate important changes to our services, policies or orders. We will not use your personal information for unrelated purposes without an appropriate lawful basis.
5. Sharing Your Information with Third Parties
FastFetch does not sell your personal information. We may share relevant information with trusted third parties when necessary to provide our services, including: - Payment service providers: Such as PayFast, where used, to process payments and verify transactions. - Delivery and courier partners: Such as PAXI, where selected or available, to arrange delivery and provide tracking or collection information. - Product suppliers and retailers: Where necessary to source, purchase or fulfil a product requested by you. - Technology and hosting providers: To operate our website, database, communications and related systems. - Professional advisers and authorities: Where disclosure is required or permitted by law, or necessary to protect legal rights and prevent fraud. We aim to share only the information necessary for the relevant purpose. Third parties may process information under their own privacy policies and applicable legal obligations.
6. Payments and Financial Information
Payments made through FastFetch may be processed by third-party payment providers. Your payment may be handled through the provider's secure payment environment. FastFetch does not intend to store your complete card number, card security code or online banking credentials on its own systems. We may receive limited transaction information, such as payment confirmation, transaction references, amounts and payment status, to manage your order and resolve payment enquiries. The payment provider's own terms and privacy policy may also apply to your transaction.
7. Data Storage and Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, dispute resolution, security and legal compliance. Some records may need to be retained for longer periods where required by applicable law or necessary to establish, exercise or defend legal claims. When personal information is no longer required, we will take reasonable steps to securely delete it, destroy it or de-identify it, as appropriate and permitted by law.
8. Information Security
We take reasonable technical and organisational measures to protect personal information against loss, unauthorised access, misuse, alteration, disclosure or destruction. These measures may include access controls, secure connections, restricted system permissions and appropriate security monitoring. However, no website, electronic transmission or storage system can be guaranteed to be completely secure. You should also take reasonable steps to protect your account credentials and devices. Where required by applicable law, we will take appropriate steps in response to a security compromise, including notifying affected individuals and the relevant regulator when legally required.
9. Cookies and Website Technologies
FastFetch may use cookies or similar technologies to support website functionality, remember preferences, maintain sessions, improve performance and understand website usage. The specific technologies used may depend on the features enabled on our website. You can manage cookies through your browser settings. Disabling certain cookies may affect the operation of some website features. Where required by law, we will obtain appropriate consent before using technologies that require it.
10. Your Privacy Rights
Subject to applicable law and any lawful limitations, you may have the right to: - Request access to your personal information. - Request correction or updating of inaccurate or incomplete information. - Request deletion or destruction of personal information where legally permissible. - Object to certain forms of processing. - Withdraw consent where processing is based on your consent. - Object to direct marketing where applicable. - Lodge a complaint with the Information Regulator of South Africa. To exercise your rights, contact us using the details in Section 15. We may need to verify your identity before processing a request. Certain information may need to be retained where required by law, for legitimate recordkeeping or to resolve disputes.
11. Direct Marketing and Communications
We may contact you about your orders, payments, deliveries, support requests, security matters and important service announcements. Where we send promotional communications, we will comply with applicable direct marketing and data protection requirements. You may opt out of promotional communications using the unsubscribe option provided or by contacting us. Opting out of marketing will not prevent us from sending essential communications relating to your orders or legal obligations.
12. Children's Privacy
FastFetch does not knowingly collect personal information from children in circumstances where doing so would be unlawful. Where a child's personal information is collected, we will take the steps required by applicable law, including obtaining consent from a competent person where required. If you believe a child has provided personal information unlawfully, please contact us so that we can investigate and take appropriate action.
13. Third-Party Websites and Services
Our website may contain links to third-party websites or services, including payment providers and delivery partners. We are not responsible for the privacy practices, security or content of third-party websites that we do not operate. We encourage you to review their privacy policies before providing personal information directly to them.
14. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, technology, business operations or legal requirements. The latest version will be published on our website with its updated date. Where required by law, we will provide notice of material changes or obtain any necessary consent.
15. Contact Details and Privacy Complaints
For questions, access requests, correction requests, deletion requests or privacy complaints, please contact us: Business: FastFetch Email: hello@fastfetch.co.za Postal or physical address: Mzunjani Drive, Amatikwe Area 2, Inanda, 4310 If you are dissatisfied with how we handle your personal information, you may also lodge a complaint with the Information Regulator of South Africa: https://inforegulator.org.za/ This Privacy Policy should be read together with FastFetch's Terms and Conditions and any applicable delivery, payment or refund policies.
FastFetch · Mzunjani Drive, Amatikwe Area 2, Inanda, 4310