Help Center
How Can We Help?
Find quick answers to the most common questions below. If you still need a hand, our team is only an email away. Customer support hours: Monday to Saturday, 08:00 to 18:00 SAST.
Orders and Payments
Where is my order? Email orders@fastfetch.co.za with your order number and we will check its status. Which payment methods can I use? Available payment options are shown at checkout and may include major bank cards and Instant EFT through our payment provider. What if my product is unavailable? If we cannot source it, we will notify you and arrange any applicable refund.
Delivery and Collection
How long does delivery take? Paxi Standard is estimated at 7 to 9 business days, and Paxi Express at 3 to 5 business days, from dispatch. Where do I collect my parcel? At the Paxi collection point you choose at checkout or save to your account. See our Delivery Information page for full details.
Returns and Refunds
Something is wrong with my order. If your item is damaged, defective, incorrect or missing, contact us promptly with your order number and photos where possible. Can I cancel my order? Contact us as soon as possible. Once a product has been bought specifically for your order, cancellation may be more involved. Our Terms & Conditions explain your rights.
Still Need Help?
General enquiries: hello@fastfetch.co.za Order support: orders@fastfetch.co.za Seller support: sellers@fastfetch.co.za
FastFetch · Mzunjani Drive, Amatikwe Area 2, Inanda, 4310