Contact Us
We're Here to Help
At FastFetch, we're committed to making shopping simple, convenient and reliable. Whether you need help with an order, have a question about our services, want to become a seller or wish to explore a business partnership, our team is here to assist. Customer Support Hours: Monday–Saturday, 08:00–18:00 (South African Standard Time, SAST). We aim to respond to enquiries within a few business hours. Response times may vary depending on enquiry volume and the complexity of your request.
Get in Touch
Choose the option that best matches your enquiry.
General Enquiries
For questions about FastFetch, our services, website features or general assistance. Email: hello@fastfetch.co.za
Orders and Delivery
For order confirmations, payment queries, sourcing updates, tracking assistance, delayed parcels, missing items or delivery concerns. Email: orders@fastfetch.co.za Please include your order number when contacting us about an existing order.
Seller Support
Interested in selling through FastFetch? Already a seller and need help with your listings, products, orders, fulfilment or seller account? Email: sellers@fastfetch.co.za Seller registration, onboarding and marketplace participation may be subject to eligibility checks, approval and separate seller terms.
Partnerships and Business Enquiries
For brand collaborations, retail partnerships, business proposals, supplier opportunities, marketing campaigns and strategic partnerships. Email: partnerships@fastfetch.co.za
Privacy and Personal Information
For requests relating to personal information, privacy concerns, data access, corrections or deletion requests. Email: privacy@fastfetch.co.za Please avoid sending passwords, full payment-card details or other sensitive credentials by email.
Our Business Details
Business Name: FastFetch Email: hello@fastfetch.co.za Physical Address: Mzunjani Drive, Amatikwe Area 2 Inanda, 4310 South Africa Operating Region: South Africa
Need Help With an Existing Order?
To help us resolve your enquiry as quickly as possible, please provide: - Your order number, for example, QF-1001. - The email address or phone number associated with your order. - A brief description of the issue. - Any relevant payment reference, tracking details or photographs, where applicable. Our team will review your enquiry and guide you through the next steps.
Frequently Asked Questions
Where is my order? Contact orders@fastfetch.co.za with your order number. We will help you check its status and provide available delivery information. What if my requested product is unavailable? If we cannot source your product, we will notify you and arrange any applicable refund in accordance with our Terms & Conditions and applicable law. How can I become a FastFetch seller? Contact sellers@fastfetch.co.za to express your interest. Our team will provide information about seller onboarding and participation when available. How do I propose a partnership with FastFetch? Send your proposal to partnerships@fastfetch.co.za with your business details and a brief description of the opportunity. How can I raise a complaint? Email hello@fastfetch.co.za or orders@fastfetch.co.za, depending on the nature of your issue. Include your order number where applicable so we can investigate. FastFetch — Your Shopping, Simplified. We're building a more convenient way to shop, one order at a time.
FastFetch · Mzunjani Drive, Amatikwe Area 2, Inanda, 4310