Delivery Information

Introduction

At FastFetch, we want your shopping experience to be convenient from checkout to collection. Here's everything you need to know about our delivery process, delivery options, fees and parcel collection.

1. Our Delivery Partners

FastFetch currently uses PAXI for parcel delivery within South Africa, subject to service availability. As FastFetch grows, we may introduce additional courier partners and delivery options. The available delivery methods and applicable charges will be displayed at checkout.

2. Delivery Options and Fees

PAXI Standard — R59.95 - Estimated delivery: 7–9 business days. - Coverage: Nationwide, subject to courier service availability. - Cost: R59.95 per applicable delivery, as displayed at checkout. - Best for: Customers who prefer the more affordable delivery option. PAXI Express — R99.95 - Estimated delivery: 3–5 business days. - Coverage: Nationwide, subject to courier service availability. - Cost: R99.95 per applicable delivery, as displayed at checkout. - Best for: Customers who prefer a faster estimated delivery service. Delivery estimates are not guaranteed arrival dates. Actual delivery times may vary depending on parcel processing, courier operations, public holidays, remote locations and other circumstances.

3. How Delivery Works

Our delivery process is designed to keep you informed at every stage. 1. Place your order: Select your products and preferred delivery option at checkout. 2. Payment confirmation: We verify that your payment has been received. 3. Product sourcing: FastFetch obtains the requested items from the relevant store or supplier, subject to availability. 4. Order preparation: Your items are checked and prepared for dispatch. 5. Courier handover: Once your parcel is handed over to PAXI, we provide the available tracking or collection information by email or SMS. 6. Track and collect: Use the supplied information to follow your parcel and collect it when the courier confirms it is ready. Please note that the courier's estimated delivery period generally begins when the parcel enters the courier network or when the applicable dispatch notification is issued, rather than when you initially place your order.

4. Important Information About Collection Bags

Depending on the PAXI collection point and the packaging options available, you may be asked to select or purchase a collection bag when collecting your parcel. Based on the collection-point information currently available to FastFetch, the following may apply: - The previous R59 standard bag may no longer be available at some participating PEP stores as they phase it out. - An Express bag may be offered at approximately R90, subject to availability and the collection point's current pricing. - Any applicable bag charge is separate from the delivery fee paid to FastFetch and may be payable directly at the collection point. Your FastFetch order total does not automatically include a separate bag purchase at the collection point. Please check the available packaging options and price with the collection point before paying. If permitted by the collection point, you may bring your own suitable bag to avoid purchasing additional packaging. Bag availability, prices and delivery services are determined by the courier or collection point and may change. The Express bag's stated next-day delivery benefit should not be assumed to apply to every parcel or collection location; confirm the applicable service with PAXI.

5. When Does the Delivery Period Start?

The estimated delivery period begins once your parcel has been dispatched and entered the courier's delivery process, as reflected in the available tracking information or dispatch notification. The time needed to confirm stock, source products, prepare orders and arrange courier handover is separate from the courier's estimated delivery period. You will receive the available tracking or collection notification once your parcel reaches the relevant stage.

6. Delivery Areas

FastFetch aims to serve customers throughout South Africa using available PAXI services. Delivery availability depends on the destination and the courier's operating network. Some remote or underserved locations may require additional time. For PAXI Standard, remote destinations may take an additional 1–2 business days, depending on the route and courier operations. If delivery to your selected destination is unavailable, we will contact you to discuss the available alternatives.

7. Delivery and Collection Hours

Courier operating hours and collection-point hours may differ by location. FastFetch's general customer support hours are Monday to Saturday, 08:00–18:00, South African Standard Time. Please check the operating hours of your designated collection point before travelling to collect your parcel. Public holidays and local operating arrangements may affect availability.

8. What to Bring When Collecting Your Parcel

Before visiting the collection point, make sure you have: - Your order number. - The SMS, email or collection notification confirming that your parcel is ready. - Identification, if requested by the collection point. - Any other collection information required by the courier. Please wait until your tracking information or notification confirms that your parcel is ready for collection.

9. Checking Your Parcel

Where possible, check the parcel's packaging and visible condition before leaving the collection point. If you notice visible damage, tampering or a collection-related issue, report it to the collection-point staff and contact FastFetch as soon as possible. Keep your collection notification and any photographs or supporting evidence. If you discover missing, incorrect or damaged items after opening your parcel, contact FastFetch so we can investigate and assist in accordance with our Terms & Conditions and applicable law. Checking your parcel at collection does not remove any consumer rights you may have.

10. Delayed, Missing or Unsuccessful Deliveries

If your parcel appears delayed, tracking information stops updating, or your parcel has not arrived within the estimated delivery period, contact us with your order number. FastFetch will help review the available tracking information and coordinate with the courier where necessary. If a delivery attempt is unsuccessful, the courier may arrange another delivery attempt or direct the parcel to an authorised collection point, depending on the service and circumstances. If a parcel is lost, incorrectly delivered or otherwise not received, notify FastFetch promptly. We will investigate and explain the next steps. Any redelivery charges, return-to-sender arrangements or other additional costs will be assessed according to the circumstances, the applicable courier terms and South African consumer law.

11. Accurate Delivery Information

Customers are responsible for providing accurate contact details and selecting an available delivery destination. Incorrect details may cause delays or prevent successful delivery. If you notice an error after placing your order, contact FastFetch as soon as possible. Changes to a delivery address or collection point may not be possible after a parcel has entered the courier network.

12. Marketplace Orders and Future Delivery Options

As FastFetch expands, we may introduce third-party sellers who list and fulfil products through our platform. For marketplace orders, the responsible seller, fulfilment arrangements, delivery partner, applicable fees and estimated delivery times will be communicated where relevant before you complete your purchase. Unless expressly stated otherwise, customers should rely on the delivery method and terms displayed for their particular order. FastFetch will continue to provide the applicable customer support and coordinate delivery-related enquiries in accordance with its role and legal obligations.

13. Need Delivery Assistance?

For tracking enquiries, delays, collection problems, damaged parcels or other delivery-related concerns, contact our support team. Email: orders@fastfetch.co.za General enquiries: hello@fastfetch.co.za Please include your FastFetch order number and any available tracking reference so we can assist you more efficiently. FastFetch, Your Shopping, Simplified.

Current rates

Paxi Express: R99.95; 3–5 business days
Paxi Standard: R59.95; 7–9 business days
Minimum: R200.00; before delivery

FastFetch · Mzunjani Drive, Amatikwe Area 2, Inanda, 4310